FAQs - Seller's Protection

Seller’s Protection (shipping label process tbd)

When your item sells, we send you a prepaid, pre-addressed USPS Priority Mail shipping label to put on your package. As long as you use the JMONIQUE BOUTIQUE-provided label and the package is scanned into the USPS tracking system, you will be fully covered by JMONIQUE BOUTIQUE should the package get lost in transit by USPS. Any orders over $200 will require a signature upon delivery to provide additional protection. When the package is first scanned into the USPS mail stream, we send both you and the buyer an email with the tracking information. When USPS tells us the item has been delivered, we notify the buyer and ask them to review and accept their order. Once your order has been delivered and accepted by your buyer, we will release your funds and you can redeem your earnings from JMONIQUE BOUTIQUE via direct deposit or request a check.

If a buyer reports a problem with their order, we will ask them to upload details and photos to review their return request. The JMONIQUE BOUTIQUE team then carefully reviews the case and offers a resolution.

TBD: Other designated shipping companies